Terms of Service

1. The service

RelaxTrain provides maths practice papers, automatic marking, mistake explanations, class reports and parent reports to tutoring centres and schools in Hong Kong. The service is delivered over the web, with a dedicated address per organisation (e.g. yourcentre.relaxtrain.com).

We keep improving the service; features may be added, changed or removed, and material changes are announced to organisation admins in advance.

2. Accounts and responsibilities

Organisations must provide accurate account details, keep credentials secure and authorise only appropriate staff.

Organisation admins create teacher, parent and student accounts. Teachers should be assigned only the classes they are responsible for, and organisations must obtain parental consent before creating student accounts.

If an account is compromised or at risk, contact us immediately: support@relaxtrain.com.

3. Acceptable use

Do not attempt to break, scan or bypass access controls, or access data belonging to another organisation.

Do not scrape questions or answer data with automated tools, or resell or publicly distribute question bank content.

Do not upload unlawful, infringing or malicious content.

We may suspend accounts or an organisation for breaches, and reserve our legal rights.

4. Fees

Monthly (tutoring centres): charged per active student account each month, by level (Level 1 $28 / Level 2 $33 / Level 3 $38 per account per month). Invoices are issued on the 1st and due on the 15th of the same month.

Annual (schools): a fixed yearly fee agreed with us, invoiced once a year and not based on account counts.

Overdue: if unpaid at month end we send a reminder with a final deadline of the 15th of the following month. If still unpaid, the organisation and all of its accounts (admins, teachers, parents, students) may be suspended. Data is fully retained and access is restored immediately on payment.

We do not delete organisation data arbitrarily. Price changes are notified 30 days in advance.

5. Data ownership

Data generated on the platform by the organisation and its students (rosters, answers, results, reports) belongs to the organisation. We process it only to provide the service, as described in the Privacy Policy.

The platform software, question bank, design and trademarks belong to RelaxTrain. Organisations may not copy, resell or redistribute them to third parties.

On termination, an organisation may request an export of its data (CSV); we delete the organisation's data and backups within 90 days.

6. Service levels

We use reasonable efforts to keep the service available and back up daily. Network issues, cloud provider incidents or force majeure (power cuts, natural disasters, regional cloud failures) may cause brief interruptions.

Planned maintenance is scheduled outside Hong Kong class hours where possible, with advance notice.

7. Liability

To the maximum extent permitted by law, we are not liable for indirect loss, data loss, or exam or assessment outcomes. The platform provides practice and analysis and does not guarantee any examination result.

If data is lost due to our gross negligence, our total liability is limited to the fees actually paid by that organisation in the previous 12 months.

Nothing in these terms excludes liability that cannot be excluded under Hong Kong law.

8. Suspension and termination

Organisations may terminate with written notice at any time (fees already paid are non-refundable unless otherwise agreed).

We may suspend or terminate for material breach, non-payment beyond the final deadline, or fraud.

After termination, data is handled under section 5.

9. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, with exclusive jurisdiction of the Hong Kong courts.

If any provision is held invalid, the remaining provisions continue in effect.

10. Contact

Relax Train Limited, Hong Kong. Email: support@relaxtrain.com · Phone: 57002369.

Last updated: November 2026.